What it covers
Manufacturing defects of any kind, for one year from the date of delivery. That includes:
- LEDs that fail or dim more than 20% in the first year.
- Power supplies, drivers and built-in timers that stop working.
- Stands, brackets and cables that arrive faulty or fail in normal use.
- Controllers and eye masks that fail in normal use.
What it does not cover
- Accidental damage, drops or impact.
- Water damage. None of our devices are waterproof.
- Damage from modifying the device or opening the housing.
- Wear on velcro straps or removable covers after 12 months of daily use.
- Cosmetic wear that does not affect performance.
How to claim
- Email hello@lumora.com with your order number and a short description of what is wrong.
- Include photographs or a short video if the issue is visible.
- We reply within one business day. Most cases we can diagnose without you returning the device.
- If a replacement is needed, we ship the new unit and arrange free collection of the original.
What replacement looks like
We always try to send a new equivalent unit. If a like-for-like replacement is not possible (an out of stock variant, a discontinued product) we offer the closest current device with any price difference refunded.
Out of warranty
After 12 months we still help. Reach out at hello@lumora.com and we will quote for repair or offer a returning-customer discount on a new device. Most Lumora hardware runs comfortably for a decade or more on its original LEDs.